Terms of Sales

Terms of Sales

These general conditions of sale apply exclusively between the company Carlotta Films SARL, 74 rue de Charenton 75012 Paris and any person visiting or making a purchase via the boutique.carlottafilms.com site.

Any Internet user can read the General Terms and Conditions of Sale on the boutique.carlottafilms.com website. These General Conditions of Sale may be subject to modifications, the applicable conditions are those in force on the site on the date of placing your order.

CARLOTTA FILMS publishes the boutique.carlottafilms.com website (hereinafter called “the site”) and offers to buy our products via the shop (purchase of editorial products hereinafter called “service”).

The sale of products on the site is reserved exclusively for individuals and can in no way be used for commercial purposes.

Article 1 – Characteristics of the offer

The site offers to buy online via the shop the products published by Carlotta Films.

1.1 User

A User is considered to be any person who has met the conditions for access to the Services and wishes to order one of these Services online.

The User certifies that he has the capacity to conclude the contract to which these General Conditions of Sale apply, that is to say that he has legal majority, parental authorization and is not not under guardianship or curatorship. Carlotta Films is under no obligation to check whether these Conditions are met and disclaims all liability in the event of their non-compliance.

The User is required to read all of these General Conditions of Sale when creating his account, placing an order automatically entailing full acceptance of these Conditions.

1.2 Mode of purchase

The purchase of the products is done via the shop.

1.3 Price

The price of the Services is that mentioned on the site. It is expressed in euros all taxes included (VAT and other applicable taxes). Orders will be invoiced on the basis of the rate in effect on the date of registration of the order. Carlotta Films reserves the right to modify its prices at any time without notice.

The Services offered on the site are reserved for individuals.

1.3.1 Specifics of the Product Purchasing Service

Since the Service of purchasing products is subject to shipping, a processing fee will be generated compulsorily.

In the event of an order from a country other than Metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be eligible. These rights and sums are not the responsibility of Carlotta Films. They are the responsibility of the User and are entirely his responsibility, both in terms of declaration and payment to the competent authorities and/or bodies in your country. We advise you to inquire about these aspects with your local authorities.

The following prices apply to purchases of editorial products:

Metropolitan France

Collection at Carlotta Films, Paris 11th (Monday to Friday, 10 a.m. to 1 p.m./2 p.m. to 6 p.m.)
0.0kg – 25.0kg

Standard without tracking
Basket between 1€ – 25,99€

Colissimo tracking without signature
Basket between 1,00€ – 44,99€

Tracked Colissimo with signature
Basket between 1,00€ – 44,99€

Colissimo tracked without or with signature
Basket between 45,00€ and more

Belgium (on eligible products uniquely)

Colissimo tracking without signature
Basket between 1,00€ – 44,99€

Tracked Colissimo with signature
Basket between 1,00€ – 44,99€

Colissimo tracking without signature
Basket between 45,00€ and more

Tracked Colissimo with signature
Basket between 45,00€ and more

Switzerland (on eligible products uniquely)

Colissimo tracking without signature
Basket between 1,00€ – 44,99€

Tracked Colissimo with signature
Basket between 1,00€ – 44,99€

Colissimo tracking without signature
Basket between 45,00€ and more

Tracked Colissimo with signature
Basket between 45,00€ and more

EU (on books and collector's items uniquely)

Tracked Colissimo with signature
Basket between 1,00€ – 28,99€

Tracked Colissimo with signature
Basket between 29,00€ – 79,99€

Tracked Colissimo with signature
Basket between 80,00€ and more

Europe (outside the EU), United States, Canada and Japan (on books and collector's items uniquely)

Tracked Colissimo with signature
Basket between 1,00€ – 28,99€

Tracked Colissimo with signature
Basket between 29,00€ – 79,99€

Tracked Colissimo with signature
Basket between €80.00 and €149.00

Tracked Colissimo with signature
Basket between 150€ and more

Carlotta Films can in no way be held responsible in the event of loss or deterioration of a product sent by post.

1.6 Territory

The import of products purchased via the store is not subject to any territorial constraints.

Article 2 - Registration for the Services

2.1 Creating an account

To place an order on the site, the User can proceed to the creation of an account collecting his surname, first name, date of birth, address, postal code and telephone number. This account will be accessible using his email address and a password chosen by the User when registering. A registration confirmation will be sent to the User's email address.

The entry of the account is done only in French language.

2.2 Personal data

In accordance with the law "Informatique et Libertés" of January 6, 1978, modified by law N ° 2004-801 of August 6, 2004, and the general regulations for data protection (EU regulation 2016/679), all Users benefit from a right of access, additional information, rectification, opposition to personal data concerning him. The User also has the possibility of deleting all of his personal data as well as the information relating to his orders on the site (which are subject to electronic archiving by Carlotta Films throughout the registration period of the 'User on the site). To exercise these rights, all they need to do is send a request to Carlotta Films by post, indicating their surname, first name, address: Boutique e-commerce – Carlotta Films – 74 rue de Charenton 75012 PARIS, or by e-mail: info@carlottafilms.com (stating in the subject line: “E-commerce store”).

Furthermore, this account will be accessible and may be modified at any time by the user directly on the boutique.carlottafilms.com site.

2.3 Use of personal data

In accordance with the “Informatique et Libertés” law and the general data protection regulations (EU regulation 2016/679), Carlotta Films treats all information with the utmost confidentiality.

Personal data concerning the User can only be used by the internal departments of Carlotta Films in the context of order management and the sending of newsletters, and are subject to computer processing.

The User's bank details are encrypted and protected by the secure server set up by our Bank.

In order to improve the quality of its services and meet the needs of the User, Carlotta Films uses cookies and Google Analytics website analysis tools. No advertising cookies are installed on the boutique.carlottafilms.com site.

For more information on cookies and the use of these analysis tools, the User can send an email to info@carlottafilms.com

The User may, by ticking the corresponding boxes when registering, ask to receive Carlotta Films' "newsletter" free of charge, to be informed of new products and promotions, as well as special offers from Carlotta Films' partners. The User may at any time unsubscribe from this newsletter by clicking on the unsubscribe button located at the bottom of the newsletter or by sending an email to info@carlottafilms.com .

2.4 Use of the account

The User is solely responsible for the use of his account and password. Any connection or transmission of data made from this account will be deemed to have been made by the User and under his exclusive responsibility. The User therefore undertakes to immediately alert Carlotta Films in the event of fraudulent use of his account.

2.5 Account closure

Carlotta Films reserves the right to close a User's account in the following case: 1. Insolvency or payment problems; 2. Acts contrary to the provisions of the Intellectual Property Code; 3. Breaches of the User to any of the obligations incumbent upon him under the present.

Article 3 - Ordering products


Once the order has been validated by the User, it is definitive, it can no longer be modified or cancelled. The User then receives a confirmation e-mail, summarizing the different characteristics of his order. This letter constitutes proof of the transaction carried out and serves as an invoice. It is therefore strongly recommended that the User keep it and print it.

The order binds Carlotta Films only upon receipt of full payment of the price and Carlotta Films reserves the right to refuse any order placed by a User who has not complied with the General Conditions of Sale during a previous order (for example: non-payment, violation of intellectual property rights, etc.).

Our offers of Services and prices are valid as long as they are visible on the site and within the limit of available stocks.

3.1.1 Particularities of the order of the Purchasing Department for editorial products

Once the full price of the order has been collected by Carlotta Films, the selected product(s) will be sent to the address indicated by the User.

Carlotta Films cannot be held responsible for the consequences due to a delay in delivery.

For products not stocked in Carlotta Films' warehouses, offers are valid subject to availability from Carlotta Films' suppliers.

In the event of unavailability of a product after placing your order, we will inform you by email or by post upon receipt of the information received from the suppliers.

Any order made on the site must correspond to the normal needs of a household.

3.2 Methods of payment

Payment is made by bank card (Carte Bleue, VISA, Mastercard, Amex) when the order is entered on the site.

The User must indicate during payment, in the area provided for this purpose, the number on his card as well as its expiry date and cryptogram.

The User acknowledges that the communication to Carlotta Films of information relating to his credit card constitutes authorization to debit his bank account for the benefit of Carlotta Films up to the amount of his order, costs and VAT included.

The site is subject to a security system. No bank details are stored at Carlotta Films or on the boutique.carlottafilms.com site.

3.3 Withdrawal

In addition to the possibility of benefiting from the fourteen (14) day period (see following article), in accordance with our Returns Policy, you have the right of withdrawal of fourteen (14) days provided for by law to return the items to us without having to give reasons.

The shipping and return costs will then be at your expense. Only the price of the product(s) purchased will be refunded.

Returns must be made to Carlotta Films, 74 rue de Charenton 75012 PARIS in their original and complete condition (packaging, accessories, instructions, etc.), and accompanied by a copy of the invoice.

The right of return cannot be exercised when the products have been unsealed by the customer.

Items returned incomplete, damaged, damaged or soiled by the customer are not taken back.

Refunds of products in the hypotheses referred to above will be made within a period less than or equal to sixty (60) days after receipt of the products by us.

Reimbursement will be made by bank transfer to the User's account.

No shipment against reimbursement will be accepted, whatever the reason.

3.4 Product compliance (exclusively reserved for the editorial product purchasing department)

Carlotta Films undertakes to reimburse or exchange products that appear to be defective, spoiled or damaged or that do not correspond to the User's order. In this case, Carlotta Films thanks the User for agreeing to report it in detail in writing and to return the product(s). Carlotta Films will, at the choice of the User, exchange or refund the product(s). The request must be made within fourteen (14) working days of delivery. Any complaint made outside this period cannot be accepted.

In any event, the User benefits from the provisions of the legal guarantee, in particular those relating to the guarantee against hidden defects.

The provisions of this article do not prevent the User from benefiting from the right of withdrawal (satisfied or refunded) provided for in the previous article.

Article 4 - Responsibility of Carlotta Films

Carlotta Films cannot be held liable hereunder in the event of malfunction, interruption, insufficiency of the Service or damage related to the User's equipment or the use of the Internet network (slowdown, loss of data, virus, intrusion, etc.).

Hypertext links present on the boutique.carlottafilms.com site may refer the User to partner sites. Carlotta Films cannot be held liable in the event that the content of these sites contravenes the legal and/or regulatory provisions in force.

Article 5 - Intellectual property

All texts, comments, works, illustrations and images reproduced on the boutique.carlottafilms.com site are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the intellectual property code, only use for private use subject to different or even more restrictive provisions of the intellectual property code is authorized. Any total or partial reproduction of the boutique.carlottafilms.com site is strictly prohibited.

The programs purchased on the site are reserved for individuals for their personal use in the “family circle”. They cannot be used for commercial purposes or for an operation other than those specified by these general conditions of sale.

5.1 Particularities of the Intellectual Property of the Editorial Products Buying Service

DVDs and books are subject to personal and specific rights of use regulating copies, public distribution, rentals. The User must respect the General Conditions of Sale of these products and Carlotta Films cannot be held responsible for any use that may be made of the products in this context.

Article 6 - Applicable law and settlement of disputes

These General Conditions of Sale are governed exclusively by French law.

In case of disputes, the French courts have sole jurisdiction.

The User expressly acknowledges the probative force of electronic writing as used on the site and acknowledges that the data recorded by Carlotta Films is authentic and constitutes proof of all past transactions.

In the event of a dispute arising within the framework of the Services, the User will have the possibility, before any legal action, of seeking an amicable solution, with the help of a consumer association or any other counsel of his choice.