Deliveries and returns
DELIVERIES
The following rates apply to purchases of editorial products:
Metropolitan France
Pick-up at Carlotta Films, Paris 12th (Monday to Friday, 2:30 p.m. to 6 p.m.)
0.0 kg – 25.0 kg
Free
Standard without tracking
Basket between €1 – €25.99: Free*
*Except books and certain Collector's Items (card game, calendar, etc.): €3
Colissimo collection point (post office or retailer: see list )
Basket between 1€ – 44.99€: 4€
Basket between €45.00 and more: Free
Colissimo home tracking without signature
Basket between 1€ – 44.99€: 5€
Basket between €45.00 and more: Free
Colissimo home tracking with signature
Basket between 1€ – 44.99€: 5€
Basket between €45.00 and more: €1
Belgium (on eligible products only)
Colissimo tracking without signature
Basket between 1.00€ – 44.99€
8€
Colissimo tracking with signature
Basket between 1.00€ – 44.99€
9€
Colissimo tracking without signature
Basket between €45.00 and more
Free
Colissimo tracking with signature
Basket between €45.00 and more
1€
Switzerland (on eligible products only)
Colissimo tracking without signature
Basket between 1.00€ – 44.99€
10€
Colissimo tracking with signature
Basket between 1.00€ – 44.99€
11€
Colissimo tracking without signature
Basket between €45.00 and more
13€
Colissimo tracking with signature
Basket between €45.00 and more
14€
EU (on books and collector's items only)
Colissimo tracking with signature
Basket between 1.00€ – 28.99€
13€
Colissimo tracking with signature
Basket between €29.00 – €79.99
16€
Colissimo tracking with signature
Basket between 80.00€ and more
18€
Europe (non-EU), USA, Canada and Japan (on books and collector's items only)
Colissimo tracking with signature
Basket between 1.00€ – 28.99€
30€
Colissimo tracking with signature
Basket between €29.00 – €79.99
39€
Colissimo tracking with signature
Basket between €80.00 and €149.00
47€
Colissimo tracking with signature
Basket between 150€ and more
60€
Carlotta Films cannot be held responsible in any way for loss or damage to a product sent by post.
SPECIAL CASE OF BOXES AND LARGE OBJECTS
La Poste regulations limit the thickness of packages that can be sent at the Standard rate. This requires us to send Blu-ray/DVD boxes and bulky items by Colissimo by default.
More information here: La Poste .
WITHDRAWAL AND REFUND IN THE CONTEXT OF THE EDITORIAL PRODUCTS PURCHASE SERVICE
In addition to the possibility of benefiting from the fourteen (14) day period (see following article), in accordance with our Returns Policy, you have the right of withdrawal of fourteen (14) days provided by law to return the items to us without having to provide a reason.
The shipping and return costs will then be your responsibility. Only the price of the product(s) purchased will be refunded.
Returns must be made to Carlotta Films, 74 rue de Charenton 75012 PARIS in their original and complete condition (packaging, accessories, instructions, etc.), and accompanied by a copy of the invoice.
The right of return cannot be exercised when the products have been unsealed by the customer.
Items returned incomplete, damaged, spoiled or soiled by the customer will not be accepted.
Reimbursements for products in the cases referred to above will be made within a period of less than or equal to sixty (60) days after receipt of the products by us.
The refund will be made by bank transfer to the User's account.
No cash on delivery shipments will be accepted, whatever the reason.
PRODUCT CONFORMITY
Carlotta Films undertakes to refund or exchange products that are apparently defective, damaged or damaged or do not correspond to the User's order. In this case, Carlotta Films thanks the User for reporting this in detail in writing and returning the product(s). Carlotta Films will proceed, at the User's choice, to exchange or refund the product(s). The request must be made within fourteen (14) working days following delivery. Any claim made outside this period will not be accepted.
In any event, the User benefits from the provisions of the legal guarantee, in particular those relating to the guarantee of hidden defects.
The provisions of this article do not prevent the User from benefiting from the right of withdrawal (satisfied or refunded) provided for in the previous article.