Deliveries and returns


DELIVERIES

The following prices apply to purchases of editorial products:

Metropolitan France

Collection at Carlotta Films, Paris 12th
(Monday to Friday, 10 a.m. to 1 p.m./2 p.m. to 6 p.m.)
0.0kg – 25.0kg
Free

Standard without tracking
Basket between €1 – €25.99: Free*
*Except some Collector's Items (card game, calendar, ...): €3

Colissimo collection point (post office or merchant: see the list )
Basket between €1 – €44.99: €4
Basket between €45.00 and more: Free

Colissimo home tracking without signature
Basket between 1€ – 44.99€: 5€
Basket between €45.00 and more: Free

Colissimo home tracking with signature
Basket between 1€ – 44.99€: 5€
Basket between €45.00 and more: €1

Belgium (on eligible products only)

Colissimo tracking without signature
Basket between 1,00€ – 44,99€
8€

Tracked Colissimo with signature
Basket between 1,00€ – 44,99€
9€

Colissimo tracking without signature
Basket between 45,00€ and more
Free

Tracked Colissimo with signature
Basket between 45,00€ and more
1€

Switzerland (on eligible products only)

Colissimo tracking without signature
Basket between 1,00€ – 44,99€
10€

Tracked Colissimo with signature
Basket between 1,00€ – 44,99€
11€

Colissimo tracking without signature
Basket between 45,00€ and more
13€

Tracked Colissimo with signature
Basket between 45,00€ and more
14€

EU (on books and collector's items only)

Tracked Colissimo with signature
Basket between 1,00€ – 28,99€
13€

Tracked Colissimo with signature
Basket between 29,00€ – 79,99€
16€

Tracked Colissimo with signature
Basket between 80,00€ and more
18€

Europe (outside the EU), United States, Canada and Japan (on books and collector's items only)

Tracked Colissimo with signature
Basket between 1,00€ – 28,99€
30€

Tracked Colissimo with signature
Basket between 29,00€ – 79,99€
39€

Tracked Colissimo with signature
Basket between €80.00 and €149.00
47€

Tracked Colissimo with signature
Basket between 150€ and more
60€

Carlotta Films can in no way be held responsible in the event of loss or deterioration of a product sent by post.

SPECIAL CASE OF BOXES AND LARGE OBJECTS

Postal regulations limit the thickness of parcels that can be sent at the Standard rate. This requires us to send Blu-ray/DVD boxes and bulky items by Colissimo by default.
More information here: La Poste .

WITHDRAWAL AND REFUND AS PART OF THE EDITORIAL PRODUCTS PURCHASE SERVICE

In addition to the possibility of benefiting from the fourteen (14) day period (see following article), in accordance with our Returns Policy, you have the right of withdrawal of fourteen (14) days provided for by law to return the items to us without having to give reasons.

The shipping and return costs will then be at your expense. Only the price of the product(s) purchased will be refunded.

Returns must be made to Carlotta Films, 74 rue de Charenton 75012 PARIS in their original and complete condition (packaging, accessories, instructions, etc.), and accompanied by a copy of the invoice.

The right of return cannot be exercised when the products have been unsealed by the customer.

Items returned incomplete, damaged, damaged or soiled by the customer are not taken back.

Refunds of products in the hypotheses referred to above will be made within a period less than or equal to sixty (60) days after receipt of the products by us.

Reimbursement will be made by bank transfer to the User's account.

No shipment against reimbursement will be accepted, whatever the reason.

PRODUCT COMPLIANCE

Carlotta Films undertakes to reimburse or exchange products that appear to be defective, spoiled or damaged or that do not correspond to the User's order. In this case, Carlotta Films thanks the User for agreeing to report it in detail in writing and to return the product(s). Carlotta Films will, at the choice of the User, exchange or refund the product(s). The request must be made within fourteen (14) working days of delivery. Any complaint made outside this period cannot be accepted.

In any event, the User benefits from the provisions of the legal guarantee, in particular those relating to the guarantee against hidden defects.

The provisions of this article do not prevent the User from benefiting from the right of withdrawal (satisfied or refunded) provided for in the previous article.